The man spent 12999 yuan online to purchase a TV, but the merchant delayed in shipping. Customer service: The coupon was sent incorrectly and the loss was too large. We need to make up 1000 yuan. If we don't make up for it, we won't ship it
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On July 10th, according to the Hebei Youth Daily's "Green Bean Video" report, on July 7th, a Shandong netizen, Mr. Fu, reported that he spent 12999 yuan online to purchase a TV, but the merchant was delayed in shipping, claiming that the price of the order was too low
On July 10th, according to the Hebei Youth Daily's "Green Bean Video" report, on July 7th, a Shandong netizen, Mr. Fu, reported that he spent 12999 yuan online to purchase a TV, but the merchant was delayed in shipping, claiming that the price of the order was too low.
Mr. Fu said that after placing the order, customer service stated that the coupon was incorrect. They wanted me to make up 1000 yuan and ship the goods. The next day, they negotiated to make up 800 yuan, but I didn't agree to his plan. If he didn't make up, he wouldn't ship the goods
Regarding this, the merchant stated that when setting up the voucher, Mr. Fu was given a 2000 yuan voucher, which may have been accidentally sent incorrectly. Considering the large loss, they have been communicating with him.
The merchant provides two solutions: 1. If the merchant does not ship, they will compensate Mr. 500 yuan according to platform rules; 2. Mr. Fu will pay a price difference of 800 yuan for the merchant's shipment.
On July 9th, Mr. Fu stated that he had reached a settlement with the merchant after communication, and the merchant expressed apologies for this matter.
[Source: Jiupai News Comprehensive Hebei Youth Daily "Green Bean Video"]
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