Can't you go back home? A family of five is "wandering the streets" because

Tech 2023-07-13 21:11:44 Source: Network

On July 11, Mr. Min Di was embarrassed that he could not go back when he came out, and his Smart lock suddenly broke down

On July 11, Mr. Min Di was embarrassed that he could not go back when he came out, and his Smart lock suddenly broke down. Due to the delay in providing a satisfactory solution after sales from the manufacturer, Mr. Di's family of five cannot return and can only "wander on the streets"

If the Smart lock fails, you can't return home

Mr. Di lives in the New Oriental Apartment in Jinpu New District. At about 17:00 on July 11, he went home from work as usual. When he reached out to open the door, he suddenly found that the Smart lock had failed. "Fingerprints and passwords can be identified, and voice prompts that the door has been opened, but the door lock can not be unlocked all the time, and the door can not be entered."

The Smart lock of Mr. Di's house was purchased in a specialty store located in Huanghai West Road in the second half of last year. The brand name is "Wang Li". "The door and lock are integrated, and it cost thousands of yuan at that time." Mr. Di said that this door lock has four unlocking methods, namely fingerprint, password, key and access card. "The main purpose of using this lock is to save time. You can go out without a key." Mr. Di said that the use of this Smart lock for several months has really brought convenience to his home.

The Smart lock suddenly broke down that night, and Mr. Jiangdi was really worried. "The door lock could not be opened after a long time of trouble, and five members of our family, including two children, could not get into the house. It was really disturbing."

After sales requirements for providing keys

Mr. Di, who had calmed down, contacted the exclusive store where he had bought the lock and said, "The store has arranged for a maintenance technician to come over. The other person tried various methods but couldn't open the lock. Later, they said they couldn't do it without the key. They asked me to try to open the door myself and provide after-sales service. The exclusive store also provided another solution, which is to open a cat's eye on the door and then open the door, but I didn't agree

"Mr. Di is really dissatisfied with this statement of the store." The reason why I choose the Smart lock is that I don't want to take the key when I go out. Now the Smart lock has a failure, and you say that it can't be solved without the key, which is also unreasonable. If I can unlock the door, I will contact them. "

Mr. Di stated that he had been unable to return home due to concerns about fingerprint or password failure, and he had been keeping a spare key in the car. Unfortunately, he sold his car a while ago and left his spare key at home while packing up his belongings.

That night, Mr. Di also found a master to unlock the Smart lock, but the master was unable to unlock it technically. "The other party can force it to be broken, but the store said that the loss would be borne by me, which I can't agree with."

A family of five living on the streets

At around 11 o'clock that evening, the door lock still couldn't be opened. "My two children were so sleepy that they couldn't open their eyes, so I had no choice but to contact my friends. In the end, my family of five stayed overnight at their friend's house

Mr. Di said that he contacted the specialty store the next morning and said, 'The attitude of the other party is still the same. Without the key, they have no choice. I will find a way to open the door myself and provide after-sales service.'

Mr. Di himself has come up with a solution, which is to hire a high-altitude worker, then descend from outside the building to his house, and open the door. "The meaning of the exclusive store is that I will bear the cost of hiring people, which is too unreasonable. If there is a problem with the quality of the lock, why should I bear the loss

The door lock broke down after less than a year of use, and I don't need to return or exchange it. It just ensures that I can use it normally and go home. Why can't such simple requirements be met? It's really too much

Mr. Di reluctantly contacted the customer service of the "Wang Li" brand. "The customer service personnel said they were coordinating and resolving it for me, but there has been no clear news for several hours." Mr. Di said that because he didn't bring his ID card, he couldn't go to the hotel to open a room, and their family of five could only "wander on the street". "I sat in the park for a few hours, and occasionally it rained, and I really suffered from the old sin

After sales agree to replace the lock for free

On the noon of July 12th, the reporter called the customer service hotline of the "Wang Li" brand, and the staff said that after coordination, they decided to forcefully open the door lock of Mr. Di's house and then replace it with a new one. "We will bear the losses," the staff said

The reporter also contacted the relevant person in charge of the store, and the other party said that usually, when the Smart lock fails, the party concerned should provide the key, and then open the door and they will provide after-sales service, "because we have no ability to unlock." The person in charge said that with the company's consent, they decided to forcibly unlock the lock, and then replace the lock for Mr. Di. "The master is unlocking the lock on the spot."

Mr. Di acknowledges the above solution. At around 3:30 pm, Mr. Di told reporters that the maintenance technician had finally unlocked his door and was currently installing a new lock. It's really not easy. After a long day of hard work, I can finally go home. Thank you to the media for helping me coordinate and resolve this matter

Previously, Mr. Di posted his experience online, which attracted the attention of many netizens. Some netizens joked, "The anti-theft effect is good!" "This lock is really safe, not only can prevent thieves, but even the owner!" "It is indeed intelligent, and even my family cannot enter it safely

Source:Peninsula Morning

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