Did the passenger forget to refuel and get kicked off the plane? Airline response

Tech 2023-07-20 22:09:43 Source: Network

On July 19th, a netizen posted a video stating that they were taking a flight from Nanjing, Jiangsu to Baoshan, Yunnan by Hunan Airlines on the same day. However, after boarding, they heard a broadcast announcing that the plane had not been refueled, and all passengers were expelled from the plane

On July 19th, a netizen posted a video stating that they were taking a flight from Nanjing, Jiangsu to Baoshan, Yunnan by Hunan Airlines on the same day. However, after boarding, they heard a broadcast announcing that the plane had not been refueled, and all passengers were expelled from the plane. On the 20th, a customer service staff of Hunan Airlines said that the flight was indeed delayed, and passengers got off the plane after boarding, but the reason for the delay was rainstorm weather, and they did not forget to refuel. The staff of Nanjing Airport stated that they have not heard of the situation where the plane forgot to refuel, and will provide feedback to relevant departments for investigation.

The on-site video shows that in the cabin of a plane, most passengers are already in place, and some passengers are standing in the hallway chatting. The video publisher replied to netizens in the comment section, saying, "On July 19th, at 5:10 am, Hunan Airlines' flight from Nanjing to Baoshan reported that the plane did not refuel, and passengers were driven off the plane and pulled to the hotel

The reporter found through a query on the Feichangzhun APP that on July 19th, Hunan Airlines only had one flight, A67231, from Nanjing to Baoshan in Yunnan. The flight was originally scheduled to take off from Nanjing Lukou Airport at 5:10 p.m. that day and arrive at Baoshan Yunrui Airport at 8:35 p.m; After the delay, it took off at 5:19 am on the 20th and arrived at its destination at 8:04 am on the 20th.

On the 20th, Hunan Airlines customer service staff told reporters that flight A67231 on the 19th was indeed delayed. At that time, all the passengers had already boarded the plane, and later got off the plane. They arranged hotels and meals for the passengers, and took off at around 5am on the 20th. The flight was delayed because of rainstorm in Nanjing, and I didn't forget to refuel.

Did the plane broadcast the news of 'no refueling' at that time? The above customer service personnel stated that they are currently unable to access this information and will provide feedback to other departments. They have received multiple phone inquiries from passengers regarding this matter, and relevant staff are verifying the video content posted by netizens.

The staff of Nanjing Lukou Airport stated that in her years of work, she had never heard of an airport where planes forgot to refuel

Source: Jimu News

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