Xinhua 3: Service brands should shift their perspective from themselves to customers

Tech 2023-07-25 09:03:32 Source: Network

Global Network Technology Report&Nbsp;reporter&Nbsp;LindyreporterOn June 14th, Xinhua Third Group, a subsidiary of Ziguang Group, officially announced a new upgrade of the H3Care service brand strategy, launching the new Slogan "My Service, For More Possible" and a new intelligent, visual, and exclusive service model. This is not only a new service brand concept, but also a strategic transformation action of Xinhua Third Service's comprehensive customization, There are new layouts and measures in terms of service models and service products

Global Network Technology Report&Nbsp;reporter&Nbsp;Lindyreporter

On June 14th, Xinhua Third Group, a subsidiary of Ziguang Group, officially announced a new upgrade of the H3Care service brand strategy, launching the new Slogan "My Service, For More Possible" and a new intelligent, visual, and exclusive service model. This is not only a new service brand concept, but also a strategic transformation action of Xinhua Third Service's comprehensive customization, There are new layouts and measures in terms of service models and service products.

It is understood that the H3Care brand was born in 2009, with its philosophy of warmth and professionalism.

Why do we need to update and upgrade the brand? Bi Shouwen stated that this is closely related to the development of the market and technology. With the continuous maturity of various segmented industries and new technologies, customers' demands for service and operation have undergone significant changes. Therefore, while maintaining the H3Care brand (providing warm and professional services to customers), we emphasize more on intelligence, visualization, and specialization to strengthen brand upgrading

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Traditionally, service providers tend to think more from their own perspective and consider what kind of service products they can provide. However, based on years of market changes and technological development trends, as well as the long-term accumulation and accumulation of Xinhua San in the field of technical services, we have a sophisticated tool system. With the help of these tools, our operation and maintenance or technical service ideas are gradually simplified. In addition, with the help of Xinhua San Our iServices serve as a digital hub, and our application models are more integrated with current technological development trends Bi Shouwen further explained that, This is actually a change in perspective. We place ourselves in the role of customers and think about our services from their perspective. When the entire complex and cumbersome IT architecture undergoes significant changes, as well as significant changes in systems and basic platforms, customers can find space to handle. Traditional customers view their operations and maintenance system as a cost center, and their performance is mainly reflected in providing technical support to other departments. But under the guidance of Xinhua San's new concept and new service model, customers can free up more energy and resources for business innovation, thereby better realizing the value of their KPIs. This is the goal and direction of Xinhua San's brand upgrade this time

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The release of AIO2.0 is an important step in the upgrade of H3Care brand. We look at the problem from a different perspective and from the perspective of customers. In the process of continuous technological progress and innovation, we think about how to bring value to customers. "Bi Shouwen pointed out that Xinhua San's requirements for CIOs are not only to support the development of business systems, but also to innovate the processes, specifications, and environment of the entire IT system, To improve the efficiency of the entire company, reduce costs, and increase profits. In addition, the needs of customers are not only business needs, but also the driving force in their own upward process. Therefore, optimizing overall business and organizational management with technical means as support is a very important step.

With the rapid development of AIGC technology, it has had a profound impact on the global technology field and even the global economic industry. Xinhua San has also recently released a private domain large model, the Baiye Lingxi LinSeer. Overall, Xinhua San has gradually established its capabilities in the entire AIGC field through private domain models or customized data and digital brain capabilities targeting industry customers.

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Finally, he concluded, "The rapid development of AI technology has had a profound impact on Xinhua San's technical services. With our years of technological accumulation and in-depth understanding of various industries and scenarios, Xinhua San's technical services are important participants and beneficiaries in the process of technological innovation and development

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Tag: Xinhua Service brands should shift their perspective from themselves