The boarding gate of Taiyuan Airport is filled with massage chairs, which have been exposed by passengers. The airport claims to have made adjustments

Tech 2023-09-18 07:19:47 Source: Network

Interface News Reporter | Xue BingbingInterface News Editing|Recently, a passenger roast on the social platform that when waiting at the T2 terminal of Taiyuan Wusu International Airport, rows of massage seats were placed next to the boarding gate, without a normal seat. It's all massage chairs, it's very uncomfortable to sit on

Interface News Reporter | Xue Bingbing
Interface News Editing|

Recently, a passenger roast on the social platform that when waiting at the T2 terminal of Taiyuan Wusu International Airport, rows of massage seats were placed next to the boarding gate, without a normal seat. It's all massage chairs, it's very uncomfortable to sit on. Can't we rectify it

In response to this incident, relevant staff at Taiyuan Airport responded, "There are about 100 massage seats arranged uniformly between gates 201 and 202, for the sake of overall aesthetics. However, all other boarding gates have normal seats

The staff also stated that the airport introduced massage chairs mainly due to the free charging interface on the seats, which can improve service quality. And there is an extension service, so if passengers want a massage, they can also scan the QR code for a massage. We have received feedback from passengers that this seat is a bit uncomfortable, but the contract is still being executed. We will find a way to resolve this issue and make some adjustments to the seat placement in the near future

On the afternoon of September 16th, the official Weibo account of Taiyuan Airport further released a notice explaining the relevant situation of the airport massage chairs. The announcement states that Taiyuan Airport has formulated an adjustment plan for the massage chairs in the early stage, and will adjust the massage chairs in the terminal building on the evening of September 16th. Taiyuan Airport will continue to do a good job in ensuring aviation services and creating a warm and comfortable waiting environment for passengers.

Not only Taiyuan Airport, but also multiple airports in other cities such as Changchun Longjia Airport, Beihai Fucheng Airport, and Guilin Liangjiang Airport have been criticized by passengers due to the dense placement of massage chairs at boarding gates and uncomfortable seating experience, according to interface news reporters.

Prior to this, there were already railway stations exposed by passengers due to the excessive number of massage chairs. In August of this year, the news that "nearly 90% of the massage chairs in the waiting hall of Shandong Tai'an South Station" attracted widespread attention. Subsequently, China Railway issued a notice titled "Railway Department Rectification and Standardization of Multifunctional Waiting Seat Business Services" to rectify the problem of massage chairs in the train station.

The Civil Aviation Administration has not yet issued relevant notices, but the "Guidelines for the Construction of Humanities Airport" released in October 2020 mentioned that the number of seats should be reasonably equipped based on the number of passengers during peak hours, with reasonable spacing, and appropriate charging interfaces and other supporting facilities should be set up; The placement of seats in local areas can be diversified to meet the personalized needs of passengers.

Massage chairs placed at transportation hubs such as airports and train stations are also known as shared massage chairs. In addition to transportation hubs, the installation of shared massage chairs can also be seen in public places such as supermarkets, cinemas, hospitals, and amusement parks. These public places have the characteristics of high traffic and longer crowd stay time, which can ensure a higher usage rate of shared massage chairs, thus attracting massage chair merchants to layout one after another.

The placement of massage chairs can improve the effective utilization rate of public areas and enhance consumers' spatial experience. On the other hand, it is beneficial to stimulate commercial consumption and increase the income of public places. However, once the number of shared massage chairs is too large, it can actually cause more harm than good.

Ma Liang, a researcher at the National Development and Strategy Research Institute of Renmin University of China, expressed his opinion in the interface news review column that the main reason why people are dissatisfied with shared massage chairs is that the local government has not grasped a certain degree, resulting in excessive sharing of services. The functional positioning of public places such as waiting halls is public services, and the vast majority of passengers hope for a free, spacious, and quiet waiting environment. After all, there are only a few passengers who use massage chairs. Generally speaking, setting up a shared massage chair within 10% of the waiting area is sufficient.

Moreover, shared massage chairs also frequently encounter safety and hygiene issues. On August 3rd of this year, a female passenger at Chongqing West Station had her long hair curled into a massage chair, making her unable to move. With the help of everyone, she was able to get out of poverty. In June of this year, passengers at Guangzhou South Station reported that they were itching all over after using the massage chair in the waiting room. Later, they discovered multiple insects on the massage chair. Many passengers have also reported that if they sit on the massage chair without paying, some massage chairs will continuously sound an alarm to remind passengers to pay, and some stations have dedicated staff to rush people.

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