Elderly Phone Plans Go Up Instead of Down: Deep Sales Tactics, Seniors Must Be Cautious!

Tech 2024-08-21 15:40:24 Source: Network

Elderly Phone Plans Go Up Instead of Down: Deep Sales Tactics, Seniors Must Be Cautious!In this digital age, mobile phone plans are a necessity for our daily lives. However, the rules of these plans are like a maze, and one wrong step can lead you into a "pitfall"

Elderly Phone Plans Go Up Instead of Down: Deep Sales Tactics, Seniors Must Be Cautious!

In this digital age, mobile phone plans are a necessity for our daily lives. However, the rules of these plans are like a maze, and one wrong step can lead you into a "pitfall". Recently, Mr. Liu attempted to switch his elderly phone to a cheaper plan, only to encounter a strange situation. Following the steps to downgrade his plan, he ended up with a more expensive plan. What happened?

According to Pengpai News, Mr. Liu is not very familiar with using mobile phones and rarely uses data. To save unnecessary communication costs, he wanted to switch his existing 79 yuan monthly plan to a lower tier. In May, he called the operator's customer service hotline 10086, clearly expressing his desire to switch his existing 79 yuan monthly plan to a lower tier. The customer service representative replied, "You need to wait for four hours for a dedicated downgrade specialist to handle this request."

Elderly Phone Plans Go Up Instead of Down: Deep Sales Tactics, Seniors Must Be Cautious!

Three hours later, as Mr. Liu patiently waited, a sweet female voice suddenly came through the phone. Was this the downgrade specialist? The woman on the other end of the line recommended a new plan that seemed more "cost-effective." Out of desire for savings, Mr. Liu followed the salesperson's instructions step by step, but he didn't realize that in the afternoon, his plan had been upgraded from 79 yuan per month to 99 yuan per month. This angered Mr. Liu.

Elderly Phone Plans Go Up Instead of Down: Deep Sales Tactics, Seniors Must Be Cautious!

Fast forward to June 23rd, still dissatisfied, Mr. Liu called the operator's customer service line again, hoping to correct this mistake. This time, when he asked to downgrade his plan, the response on the other end of the line made him realize, "I'm a sales representative, not a downgrade specialist, I can't handle downgrades." It turned out that the person who had contacted Mr. Liu earlier was a salesperson.

Elderly Phone Plans Go Up Instead of Down: Deep Sales Tactics, Seniors Must Be Cautious!

After repeated calls from Mr. Liu, a 10086 customer service representative sent him a text message. Mr. Liu replied with the number "1" and the plan downgrade was completed, taking just a few minutes. A process that should have taken just a few minutes was delayed for hours by some customer service representatives eager to complete their sales targets, which is indeed frustrating. Currently, relevant staff at China Mobile have stated they will "reflect this issue to the company and improve work efficiency."

Mr. Liu's experience is not an isolated case. Many seniors, due to their unfamiliarity with mobile phone operations, are more susceptible to becoming victims of such sales traps. Some customer service representatives, in order to meet performance targets, take advantage of seniors' unfamiliarity with phone functions, using misleading language and manipulation to turn a simple downgrade process into a high-priced plan binding.

This incident reminds us to be extra cautious when handling mobile phone plans for seniors. Firstly, choose legitimate channels and avoid handling plans through unofficial means. Secondly, carefully read the plan terms and conditions and don't easily believe the verbal promises of customer service representatives. Thirdly, supervise seniors using their phones to prevent them from being deceived by fraudsters.

Most importantly, operators should strengthen training for customer service staff, preventing similar incidents from happening again. Additionally, they should establish a comprehensive complaint mechanism to protect consumer rights. Only then can seniors enjoy the convenience brought by the digital age without falling victim to these tactics.

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