Completely overturned! The once strongest small screen phone, now cursed as garbage

Tech 2023-05-19 11:58:39 Source: Network

#Challenge 30 Days to Write a Diary on Headlines#The S23 released by Samsung this year is indeed a good phone.But when it comes to Samsung being the pinnacle of the "small screen flagship"

#Challenge 30 Days to Write a Diary on Headlines#

The S23 released by Samsung this year is indeed a good phone.

But when it comes to Samsung being the pinnacle of the "small screen flagship".

I think it clearly needs to be the Samsung S20 released three years ago.

Unlike the current 2K resolution screen, which is exclusive to large cups.

Back then, Samsung was still the "screen light" in mobile phones.

On both medium and large cups, Samsung uses the same 2K screen as the oversized cup.

In addition, the Snapdragon 865 processor and decent camera hardware were also included.

Obviously, Samsung's S20 also has the opportunity to be similar to the Huawei Mate40 series, Xiaomi 10 series, OPPOFindX2 series and other models of that year.

Becoming the first generation nail door model in Samsung mobile phones.

But..

Who could have imagined that this machine would still not be nailed down, and the outcome would be a rollover.

(Samsung Note 7: Very familiar) And it's a complete series of rollovers.

Samsung, Howoldareyou

#Samsung's mobile phone is experiencing a large-scale screen malfunction. As soon as I opened Weibo yesterday, I found this topic on Weibo hot search.

In the news, it was mentioned that not only did a large number of users provide feedback on models such as the Samsung S20 series, but there were no issues with white screens or vertical lines.

At the same time, Samsung's after-sales service also "suspected" of "once again" engaging in discriminatory treatment of domestic users.

Is there any "differential treatment"? I will elaborate on this later.

Let's talk about the issue itself first. Regarding the screen issue with the Samsung S20, I have also heard a little about it before.

After browsing the relevant news this time, I also went to various online forums and flipped through discussions among Samsung users.

Firstly, it can be confirmed that the screens of the Samsung S20 series have indeed experienced large-scale unexplained malfunctions.

And it is indeed not a recent occurrence. As early as last year, many netizens holding the S20 series reported that they were hit.

The problems are mainly divided into two categories, namely the "white screen" mentioned earlier and the "vertical line".

The white screen is shown in the following figure, which is reflected in the appearance of flashing white twills on the screen.

It's like I used to use my phone to dim the screen before.

The "vertical line" is further divided into two types: the "red line" and the "green line".

However, the form is similar, except for different colors.

Even as more and more people were recruited, netizens spontaneously divided into different overturning groups.

Of course, whether it's a "white screen" or a "vertical line".

Once it appears, it is definitely overwhelming. More importantly, most netizens' phones have not been affected by external forces when these two types of malfunctions occur.

I see quite a few things, which are happily updating a new version of the system, but suddenly the phone is sent:

So, is this a software malfunction? Don't rush.

There are still many people who just watch the video and send it:

Even if left stationary, there is a chance that this' passive 'will be triggered..

Additionally, based on feedback from overseas netizens, there is one thing that can be confirmed.

The Samsung S20 series phones with screen malfunctions are not just the national version. But globally.

Okay, once you confirm that there is a hardware issue, let's take a look at how Samsung's after-sales service solves it.

According to feedback from domestic netizens, unless your S20 series phone is still under warranty or has purchased screen breakage insurance.

Otherwise, when there are "white screens" and "vertical lines", going to the after-sales service will receive a response to replace the screen at your own expense. The price for replacing the screen is around 1680 yuan. As an old flagship three years ago, this price is definitely not something that everyone will buy.

My evaluation is - with this money, it's better to just switch to a new phone.

Because of this.

There have been over 600 complaints regarding the Samsung S20 in Black Cat complaints.

Most of them are due to screen malfunctions.

Next, let's take a look at how Samsung's after-sales service in other regions handles it.

Taking Samsung India as an example.

The situation over there seems to be mostly caused by updating the system.

When the problem first broke out last year, Samsung India's after-sales service provided a response that it was also unable to replace the screen for free.

Later on, it was estimated that more and more users complained.

According to local netizens in India, Samsung India's after-sales service admitted that there were hardware issues with the S20 series when accepting rights protection from some users.

And promise to provide assistance to users who encounter this issue before December 31, 2022,

Free screen change once.

However, Samsung has not officially released relevant policies, and it is currently uncertain whether some service centers have made private commitments.

Whether it is a global policy or not, it is no longer important, after all, the deadline has already passed.

The current question is - will Samsung India still provide free screen replacement for the Samsung S20 series that will overturn again?

The answer is - it depends on the situation.

Some netizens have received a response after sales that if there are no scratches or bumps on the screen itself.

So Samsung will provide a free screen replacement right.

But if there are scratches or bumps, they will be rejected for free repair.

Moreover, such policies are not applicable to all of India.

Although some have no scratches, after-sales service only allows users to repair at their own expense.

But if there are scratches or bumps, they will be rejected for free repair.

I also went to see netizens outside India to discuss.

As of now, regions such as Indonesia and the United States have not introduced a policy that allows for free screen swapping.

So, when you see this, I believe all the computer enthusiasts have also understood.

Although Samsung's "differentiated treatment" in China is not new.

But from this situation alone.

It is indeed different in nature from the previous Samsung Note7 incident and the Samsung S23 series cup promotion incident at the beginning of the year.

Taking the recent cup promotion event as an example, Samsung has clearly launched an event overseas where pioneers can upgrade their memory versions for free. (For example, if you buy the 8+256GB version, Samsung will send you the 12+512GB version.)

Then, in the version of the national bank, there was no mention of this activity.

In the end, it attracted a large number of netizens to refund the Samsung S23 series.

And this time, Samsung has not deliberately targeted the situation yet.

In my opinion, it is probably because there were too many complaints received from places such as India that Samsung ultimately chose to compromise.

After all, Samsung is the manufacturer with the highest share in India, and its volume is definitely much larger than that in China.

In addition, it was found that some netizens in China have already obtained the right to change screens for free after complaints. (It still needs to be tough)

of course.

Since it is a hardware quality issue with the product itself, it is natural to provide free maintenance.

If Samsung continues to fail, it will not provide a reasonable solution to this group of users who encounter malfunctions.

So Samsung smartphones will definitely become increasingly cool in the domestic market.

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