Participating in the "618" pre-sale, "Tmall Global" has given two paths

Tech 2023-06-21 10:25:47 Source: Network

Ms. Zhang said that she bought a lotion in the live broadcast room while taking advantage of the pre-sale activity of the "618" shopping festival

Ms. Zhang said that she bought a lotion in the live broadcast room while taking advantage of the pre-sale activity of the "618" shopping festival. It was originally scheduled to be delivered before June 5, but the customer service told her that it was out of stock after waiting for half a month.

After waiting for half a month for "out of stock", did customer service provide "two ways"?

Ms. ZhangOn May 26th, it was a Tmall pre-sale event, and a deposit of 50 yuan was paid in advance. I paid the final payment on June 1st and am waiting for shipment.

Ms. ZhangSisley All round lotionDeposit of 50 yuan, final payment of 908 yuan, after discountActual payment of 699.51 yuan. Under the product specifications, it says: Ship before 8:02 pm on June 5th. The merchant is "Tmall Global US Direct Purchase".

Ms. ZhangThey haven't delivered the goods to me yet. It's been more than ten days. On June 15th, he suddenly notified meUnable to ship, out of stockThat's itLet me have a refund.I called the Tmall platform directly, and his customer service told me that there were two ways, eitherrefundEitherwait forMerchant shipment.

In the Chat log of the platform, the customer service said that the out of stock status could not be sent, and "hard application for after-sales cancellation order".

Ms. ZhangSo pre-sales are originally aboutBoth the buyer and the seller have an agreement,I also paid the deposit in advance and the final payment, which is included in the entire contractI am the innocent party.The merchant currently has no compensation, so where is your contract agreement? My original intention was not to have them compensate me, either,My original intention was that I bought the product and hoped it would be shippedDid I also start the 618 event yesterday. I placed another order yesterday, and in the same store, the same customer service replied to me. It can be placed for another order.

Ms. ZhangThe product has been removed from the shelves.Ms. Zhang

Tmall Platform Customer ServiceWe have verified that this order belongs to Tmall Global for shipment, and it belongs to cross-border logistics mode. Currently, our order is due to the presence ofThe reason for exceeding the container affects this customs clearanceUnable to ship, so we are unable to process the shipment for you.

Ms. ZhangIf I don't want this product now, do you have any compensation for it? Because this is a pre-sale item for me.

Tmall Platform Customer ServiceI'm very sorry, ma'am. Currently, there is no solution for the compensation issue on the waiter's end, ma'amWe cannot support your request.

reporterIs there any regulation on the platform that restricts merchants from delaying shipment or temporarily stating shortage in the future?

Tmall Platform Customer Servicewait for

Ms. ZhangMake a complaintMs. ZhangreporterThe merchant has restocked recentlyMs. ZhangreporterDue to the other party's failure to deliver as agreed, she received a compensation of 205 yuan.

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