I received 200 yuan after the plane was delayed for 6 hours! Under what circumstances can compensation be obtained for flight delays?

Tech 2023-07-23 21:19:43 Source: Network

We are sorry to inform you that due to weather conditions, your original flight has been delayed.

We are sorry to inform you that due to weather conditions, your original flight has been delayed... "Since the summer vacation, the number of airport passengers has increased significantly, and flights have also been frequently delayed.

On July 21st, the topic of # plane delayed for 6 hours and staff discovered subsidies # became a hot topic in the search. The video shows that on July 19th, in Nanjing, Jiangsu, the first flight was delayed for 6 and a half hours due to weather conditions. When passengers were ready to board, the staff directly issued cash subsidies. A passenger expressed that they suddenly lost their breath, which is the simplest and most direct way.

Image source: City Express Video Screenshot

According to the Urban Express on the 22nd, the ticket counter staff of the airline involved stated that there was indeed a delay on this flight that night. Later, passengers were arranged for accommodation, but no additional compensation was provided.

In the topic comment section of this hot search, some people encountered similar situations in the video. Netizens question, can passengers receive compensation for delayed flights? What conditions need to be met? Let's get to know together.

Staff: Accommodation has been arranged without additional compensation

Netizen: I received 200 yuan but didn't stay at a hotel

The City Express reported that the above video was posted on a website at 4:31 am on the 20th. The netizen posted, "I saw the airport pay on site for the first time, flying from Nanjing to Sanya. Due to weather conditions, I was delayed for 6 and a half hours, and finally boarded the plane. I saw the cash subsidy on site, and stayed up all night. I think I can do it again. Let's maintain a calm attitude.

The netizen said that at that time, due to weather reasons, he received 200 yuan and the money he received was a night accommodation subsidy. He only received the subsidy because he did not stay in a hotel.

On the 21st, the service hotline staff of Nanjing Lukou International Airport said that they did not know the situation at present and needed to check with the relevant departments.

The ticket counter staff of the airline at Nanjing Lukou International Airport replied that there was indeed a delay in the flight that night. Later, they arranged accommodation for passengers, and the subsequent flights were also arranged for them.

The staff member stated that the flight delay at that time was due to weather reasons, and accommodation was arranged for the passengers, but no additional compensation was provided.

Many netizens have expressed that they have also encountered similar situations. I sent 200 yuan in cash, took me to the hotel for a meal, and even went to my room to sleep. "" The food and accommodation were included, with an additional compensation of 400 yuan, but it really caused a delay. "" The flight attendant sent 4 meals, and then took off to send 200 yuan.

Some netizens also said, "Delayed until midnight, without food or drink, without compensation, it's simply speechless." "If the flight is cancelled, you have to stay at the hotel for an extra night.

Why are flights often delayed recently?

According to the 2022 National Civil Aviation Flight Operation Efficiency Report released by the Civil Aviation Administration of China last month, the average normal flight rate of national passenger aviation last year was 94.98%.

Among them, the flight availability rate in July was the lowest, at 89.09%. August (90.89%) and June (90.94%) followed closely behind.

Among the causes of abnormal flights, weather accounted for the highest proportion, reaching 67.14%.

June to August each year belongs to the thunderstorm season, with complex weather conditions and frequent occurrences of heavy rainfall and convective weather in various regions. Affected by this, there are many cases of flight delays.

Image source: Taken by Han Yang, Daily Economic News

Under what circumstances can flight delays be compensated? How much is the compensation? Just a few days ago, the Straits Metropolis Daily reported that Ms. Chen, a citizen of Fuzhou, reported that the "Lijiang Zhaotong Fuzhou" route of Southern Jiangsu Ruili Airlines (Ruili Airlines for short) was delayed, resulting in more than 100 passengers at Zhaotong Airport, the transit place

In response, the airline arranged for stranded passengers to fly to Kunming Airport at 8:20 pm on July 16th to handle visa change procedures,

The staff said that the compensation of 200 yuan was issued according to the Guidance on Financial compensation for Flight Delay issued by the former Civil Aviation Administration.

As early as January 1, 2017, the Civil Aviation Administration of China officially implemented the "Regulations on Normal Flight Management" (Order No. 56 of the Ministry of Transport in 2016). According to Article 29 of the Regulations, if a flight is delayed or cancelled at the departure point due to reasons such as maintenance, flight scheduling, or crew members, the airline shall provide passengers with meals or accommodation services.

However, if the flight is delayed or cancelled at the departure point due to weather, emergencies, air traffic control, security checks, and other non airline reasons, the airline shall assist the passenger in arranging meals and accommodation, and the passenger shall bear the cost.

As for the relevant compensation, the relevant person in charge of the Civil Aviation Administration introduced in the policy interpretation that in 2004, the Civil Aviation Administration issued the Guidance on Financial compensation to Passengers for Flight Delay Caused by Domestic Airlines for Their Own Reasons (Trial) to guide each airline to develop standards according to their own conditions and do a good job in the service after flight delay.

The Regulations also mention that whether domestic airlines will compensate for flight delays, compensation conditions, standards, and methods are determined by the airlines themselves. Passengers can independently decide which airline to choose based on the compensation plan, truly realizing the marketization of air transportation

On the official website of the Civil Aviation Administration, there is a summary document of compensation plans for 42 airlines published in 2017. Airlines such as Air China, China Eastern Airlines, and China Southern Airlines have all proposed compensation plans for flight delays caused by their own reasons, which include compensating passengers 200 yuan for 4-8 hours of delay, and compensating passengers 400 yuan for more than 8 hours of delay. Some airlines compensate up to 300 yuan.

In addition, purchasing flight delay insurance is one of the ways for many passengers to avoid risks. At present, flight delay insurance is available on major OTA (online travel) platforms, aviation official websites, and insurance company official websites.

Source of this article: Daily Economic News

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