Four Mantou and one piece of cabbage for plane meal? China Southern Airlines responded

Tech 2023-10-19 20:24:45 Source: Network

Recently,The internet celebrity "Feng Ge Desperate to the End of the World" posted on Weibo that,When taking a certain flight of China Southern Airlines, what is the plane meal4 Mantou, 1 bag of pickles,There is also one piece of cabbage.And it's the first time in so many years that I've seen such a wonderful air meal

Recently,

The internet celebrity "Feng Ge Desperate to the End of the World" posted on Weibo that,

When taking a certain flight of China Southern Airlines, what is the plane meal

4 Mantou, 1 bag of pickles,

There is also one piece of cabbage.

And it's the first time in so many years that I've seen such a wonderful air meal.

The Weibo has sparked heated discussions online.

Yesterday (October 17th)

Related topics

#Four Mantou and one piece of Chinese cabbage are served by China Southern Airlines#

#China Southern Airlines responded to the plane meal by sending 4 Mantou and 1 piece of cabbage#

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Many netizens said: "This meal is too shabby", "Is it a way to remember the bitter and remember the sweet", "Mantou Steamed rolls is still understandable, what is the meaning of a piece of cabbage"... Some netizens also carried out science popularization in the comment area, "Chinese cabbage is put to keep the Mantou dry after baking, not to eat", "Chinese cabbage is heat insulated, and the unit meal rice will also be covered with a piece of rice, afraid that the top part of the cover will be burnt."

Airline response:

The activity trajectory of @ Feng Ge's Destiny Tianya, with different catering options on different routes, shows that the flight is suspected to be China Southern Airlines Flight CZ6117 from Shenyang to Xining. According to a search on the APP of China Southern Airlines, the "food description" column of the flight shows that the meals during the flight from Shenyang to Hohhot are all "Dim sum". During the flight from Hohhot to Xining, "Dim sum" is served in economy class and Pearl economy class, while "dinner" is served in business class and first class. There is another supplementary explanation below: "The meals for code sharing flights should be provided by the actual carrier airline

After identification, the reporter found that the "Chinese style Dim sum lunch box" was not all Mantou, but contained different kinds of pastries such as Mantou and Steamed rolls. On a certain social media platform, many netizens posted photos of the meat buns they received while flying on China Southern Airlines. The reporter searched for "China Southern Airlines Chinese style Dim sum" and found that, on the whole, Dim sum was mainly composed of bread and biscuits, with less "Mantou and mustard tuber".

The reporter called the official customer service of China Southern Airlines, and the other party said: "There is a piece of cabbage in the Chinese style Dim sum lunch box to prevent excessive water loss of the pastry during the heating process, so as to maintain the taste of the meal. We will urge the catering supply company to improve the meal."

Regarding the specific allocation of airplane meals, the staff member stated, "Not all flights are like this, and the meal allocation varies from route to route

Some netizens also expressed dissatisfaction with the customer service response.

The blogger clarified that not all Mantou was actually delicious. On the evening of the 17th, the online celebrity "Brother Feng fled to Tianya" posted a clarification, saying that there was no intention to target or blame China Southern Airlines. The article also stated that the flight on that day was divided into two sections. The first section was from Shenyang to Hohhot, and a loaf of bread was sent. This box of Chinese Dim sum was sent from Hohhot on the second voyage to Xining. It said that the four Mantou were indeed not rigorous. I apologize to China Southern Airlines for this. It should be a Mantou, a Steamed rolls, a double color Mantou, and a bean paste bun. Not all of them are Mantou. In fact, there is a cake in the lunch box. "In fact, six Mantou were distributed that day, which was actually delicious, but a little more..." said the blogger.

Civil Aviation Administration:

Improving satisfaction with economy class meals is an important task this year. Unlike low-cost airlines' meal payment model, full service airlines usually offer free meal services due to their "one price all inclusive" airfare. According to industry practice, the catering standards for airplane meals are mainly determined by the length and duration of the flight. The airline meal with flight time within one hour is a dry meal, including bread, Shaobing (Baked cake in griddle) or hamburgers; If the flight time is more than two hours and it is on time for meals, the plane meal is considered as the main meal; If the flight duration and flight duration are about two hours, and the passengers are not at the meal point, they may also get light meals or Dim sum meals. However, the relevant departments do not have mandatory regulations on the specific time periods and types of meals provided by airlines. The previously implemented "Domestic Transportation Rules for Passengers and Luggage of Civil Aviation of China" stipulated that "during air flight, the carrier shall provide beverages or meals to passengers according to the flight time". After the repeal of this rule in September 2021, it was replaced by the "Regulations on the Management of Public Air Transport Passenger Services", which removed the relevant content of providing catering and only required airlines to inform the flight of the food situation during ticket sales.

Food supply has always been a service item that passengers are concerned about. According to the China Aviation Association, in the 2023 "I Provide Suggestions and Suggestions for Civil Aviation Services" themed activity carried out by the Civil Aviation Administration, "Optimizing the Supply Mode of Meals on Board" became one of the services that most passengers hope to improve in civil aviation.

Source: Xiaoqiang Hotline

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