WPS Service Outage Leaves Some Users Unable to Access, WPSDown Trends on Social Media

Tech 2024-08-21 15:02:50 Source: Network

WPS Service Outage Leaves Some Users Unable to Access, WPSDown Trends on Social MediaOn the morning of August 21st, several users reported issues with WPS, including inability to access online documents, invalid file links, and inability to connect to the server, leading to speculation of a WPS outage. Subsequently, the hashtag WPSDown trended on social media

WPS Service Outage Leaves Some Users Unable to Access, WPSDown Trends on Social Media

On the morning of August 21st, several users reported issues with WPS, including inability to access online documents, invalid file links, and inability to connect to the server, leading to speculation of a WPS outage. Subsequently, the hashtag WPSDown trended on social media. In response, WPS customer service stated, "This morning, WPS experienced a service outage, affecting a portion of our users. We are currently working to restore service gradually. If you encounter any issues while using WPS, please contact us promptly. We apologize for the inconvenience during the workday."

As a leading office software in China, WPS boasts a wide user base. The service outage significantly impacted users and sparked heated discussions online. According to user reports, the outage occurred around 10 am, preventing users from utilizing WPS's online document features, including editing and collaboration. Some users reported that despite multiple refreshes and computer restarts, the problem persisted.

It's worth noting that, WPS recently released its 2024 semi-annual report, showcasing strong company performance. During this period, Kingsoft Office generated revenue of 2.413 billion yuan, representing a 11.09% increase year-on-year. Net profit attributable to shareholders of the parent company reached 7.21 billion yuan, a 20.38% year-on-year increase. Non-recurring profit after deducting non-recurring gains and losses amounted to 6.88 billion yuan, signifying a 19.35% year-on-year increase, demonstrating continuous improvement in profitability.

The report highlighted WPSAI's accelerated commercialization, leading to significant achievements in user experience and market expansion for Kingsoft Office. During this period, the cumulative number of annual paid personal users reached 38.15 million, and the number of monthly active devices for key products reached 602 million, both setting new historical highs.

While this WPS service outage caused inconvenience for some users, it is unlikely to impact the company's overall business development in the long term. Kingsoft Office continues to invest heavily in user experience and market expansion, and it is expected to overcome technical challenges and provide more stable and reliable service to its users in the future.

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