Zhuanzhuan COO Hu Weikun: Trust Economy in the Second-hand Industry, Official Verification Builds Product Trust and User Confidence
AD |
Zhuanzhuan COO Hu Weikun: Trust Economy in the Second-hand Industry, Official Verification Builds Product Trust and User ConfidenceThe core of the second-hand industry lies in trust, and Zhuanzhuan is building user trust by establishing product trust, aiming to provide users with more reliable and convenient second-hand trading services. Hu Weikun, Chief Operating Officer (COO) of Zhuanzhuan Group, a leading second-hand e-commerce platform, emphasized at the 2024 China International Service Trade Fair that second-hand trading is essentially a trust economy, which is the foundation for its existence and development
Zhuanzhuan COO Hu Weikun: Trust Economy in the Second-hand Industry, Official Verification Builds Product Trust and User Confidence
The core of the second-hand industry lies in trust, and Zhuanzhuan is building user trust by establishing product trust, aiming to provide users with more reliable and convenient second-hand trading services. Hu Weikun, Chief Operating Officer (COO) of Zhuanzhuan Group, a leading second-hand e-commerce platform, emphasized at the 2024 China International Service Trade Fair that second-hand trading is essentially a trust economy, which is the foundation for its existence and development.
To address this core pain point of trust, Zhuanzhuan has been continuously promoting its "Official Verification" service in recent years. For goods bearing the "Official Verification" mark, Zhuanzhuan adheres to the principle of "one inspection per item," classifying and grading goods based on quality inspection results. This initiative is designed to help buyers distinguish between good and bad products and enhance the shopping experience through standardization.
Taking mobile phones as an example, Zhuanzhuan has independently developed a comprehensive authentication system encompassing 367 steps and 75 testing standards, meticulously inspecting every detail of the phone. After completing the quality inspection process, phones are categorized into different grades based on functionality, age, and appearance, such as 99% new, 95% new, 90% new, and 80% new. The selling price of phones in different grades varies accordingly.
Currently, Zhuanzhuan has established three major quality inspection centers in Shenzhen, Chengdu, and Qingdao, along with 17 quality inspection sub-stations across the country, employing over 2,000 professional quality inspection engineers. This team is responsible for inspecting the quality of all categories of goods on the platform, covering over 100 varieties, including mobile phones, 3C digital products, photography and video equipment, fashion items, books, small appliances, musical instruments, and more.
Hu Weikun stated that the core of Zhuanzhuan's long-term sustainable operation lies in its ability to consistently guarantee the delivery of product trust. For buyers, regardless of the seller's identity or credit rating, as long as they believe the goods have undergone Zhuanzhuan's quality inspection and classification, they can trust the product's reliability. Zhuanzhuan assumes responsibility for this assurance. Based on trust in the product itself, users will choose to trust the Zhuanzhuan platform.
Besides providing services for buyers, Zhuanzhuan also offers a convenient recycling network for sellers. Hu Weikun introduced Zhuanzhuan's distinctive on-site recycling service, where sellers can simply book an appointment through the Zhuanzhuan app, and a staff member will arrive at the designated location to collect the goods. This service is currently available in over 240 cities and 150 counties nationwide.
In the second-hand trading market, trust is the primary driving force behind users' choice of platform and products. By implementing its "Official Verification" service, Zhuanzhuan has established a product trust system and built user trust on this foundation. This not only effectively addresses industry pain points but also provides valuable experience for the healthy development of the second-hand e-commerce industry. In the future, as the second-hand economy continues to grow, Zhuanzhuan will continue to invest resources in enhancing its "Official Verification" service system to provide users with safer, more convenient, and transparent second-hand trading services.
Disclaimer: The content of this article is sourced from the internet. The copyright of the text, images, and other materials belongs to the original author. The platform reprints the materials for the purpose of conveying more information. The content of the article is for reference and learning only, and should not be used for commercial purposes. If it infringes on your legitimate rights and interests, please contact us promptly and we will handle it as soon as possible! We respect copyright and are committed to protecting it. Thank you for sharing.(Email:[email protected])
Mobile advertising space rental |
Tag: Trust Zhuanzhuan COO Hu Weikun Economy in the Second-hand
The New Landscape of the Electric Vehicle Market: Who Will Be the Next "iPhone"?
NextJack Ma: From "Entrepreneurial Hero" to "Capitalist"?
Guess you like
-
Seres and Beihang University Join Hands to Build an Innovative Ecosystem, Deepening Industry-Academia-Research Collaboration and Promoting Technological TransformationDetail
2025-01-28 14:46:18 1
-
Douyin 2024 Platform Governance Report: Safeguarding Security, Building a Better CommunityDetail
2025-01-28 14:25:55 1
-
Chinese Scientists Develop a Lightweight Bionic Dexterous Hand with 19 Degrees of Freedom, Promising to Revolutionize Prosthetic and Robotics TechnologyDetail
2025-01-28 14:16:39 1
-
DeepSeek: A Chinese AI Startup's Meteoric Rise Shakes Up Global Tech and Sends US Stocks PlungingDetail
2025-01-28 14:13:23 1
-
WeChat's New Year's Red Envelope Feature Gets a Voice Message Upgrade for Warmer Wishes!Detail
2025-01-26 11:37:36 1
-
360 Digital Security Group and Zhibangyang Education Technology Join Forces to Build a New Ecosystem for Cybersecurity and AI Talent CultivationDetail
2025-01-24 15:09:51 1
-
Visionox Achieves Mass Production of AMOLED with Solid-State Laser Annealing (SLA) Technology, Ushering in a New Era for the Display IndustryDetail
2025-01-24 14:34:23 1
-
Seres at the Davos Forum: The Path to Globalizing New Energy Vehicles Through Cooperation in the Intelligent EraDetail
2025-01-23 13:28:12 1
-
Amazon to Close All French-Speaking Quebec Warehouses, Laying Off Nearly 2,000 EmployeesDetail
2025-01-23 10:51:23 1
-
The official launch of the 2025 Electric Bicycle Trade-in Policy: Upgraded Subsidy Standards, Procedures, and PromotionDetail
2025-01-23 10:48:52 1
-
Xbox Series X|S Officially Supports External Hard Drives Larger Than 16TB: Saying Goodbye to Storage WorriesDetail
2025-01-23 10:39:19 1
-
Leaders from the Beijing Chaoyang District CPPCC Visited Quantum Leap Group, Affirming its Contributions and Future Prospects in the Silver Hair EconomyDetail
2025-01-22 17:06:56 1
-
China's Car Imports Remain Sluggish in 2024: 12% Decline, Sharp Drop in New Energy VehiclesDetail
2025-01-22 11:37:25 1
-
China Railway Group Limited (CRGL) officially debunks "speed-up" ticket booking software: Not a shortcut, but a pathway to riskDetail
2025-01-22 11:36:09 1
-
Dago Bio Completes Over $20 Million A+ Round Funding to Accelerate Novel Molecular Glue Drug DevelopmentDetail
2025-01-22 11:34:05 1
-
Rapid Degradation of Global Lake Submerged Vegetation: Satellite Observations Reveal a Critical Period of Ecosystem ShiftDetail
2025-01-22 11:29:03 1
-
Star Ace Capital Group and Abu Dhabi Investment Office Partner to Build a Global Esports Industry BenchmarkDetail
2025-01-22 11:27:50 1
-
Hisense Television Leads the 100-Inch Large-Screen Market in 2024, Achieving an Unparalleled Industry LegacyDetail
2025-01-22 11:12:49 1
-
WeChat Launches "Gifts" Feature: Streamlining Gift-Giving and Powering Social Commerce GrowthDetail
2025-01-21 16:05:45 1
-
Xiao Chen, a Chinese expert, Elected Chair of IEC/TC45: China's Influence in Nuclear Instrumentation and Control Standardization Reaches New HeightsDetail
2025-01-21 15:52:49 1